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Arlet
Customer Service & Training Specialist with 6+ years experience in BPO
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Competencies
Expertise in assisting clients, troubleshooting issues, and managing large teams effectively.
Experience in developing and delivering compliance and technical training for new and existing staff.
Conducted data analysis and reporting to improve processes and monitor performance.
Proficient in digital literacy, data management, and troubleshooting with technical tools.
Handled verification, claims, and regulatory compliance tasks in pharmacy and financial services.
Education
Languages
Summary
Experienced in customer support, training, and data analysis with a background in finance and healthcare sectors.
Key Achievements
- Promoted from Backoffice Agent to Trainer at Remitly - Concentrix, demonstrating role progression
- Provided comprehensive training on compliance, technical, and regulatory topics to new hires
- Supported diverse customer service functions, including dispute resolution, verification, and claims management
Experience
Trainer - QA (Growth from Backoffice Agent)
Teach compliance, technical and regulatory knowledge, Guide others with customer service experience, Present training material in an accessible manner, Develop knowledge of effective training methods, Provide constructive feedback and keep trainees motivated, Troubleshooting and conflict resolution...
Pharmacist Resolution Specialist
Helped members, doctors' offices, and pharmacists by providing prescription benefits, Verified claims status for pharmacy coverage, Sending letters of guarantee by phone or faxing the letters for correct fulfillment, Proven appeal and PA status
Backoffice Agent
Assist customers with queries and provide the status of their transactions, Review transactions internally with a specialized encrypted tool, Verify the identity of each client with legal documents, Reach out to business partners to complete compliance with clients