Experienced in banking, digital banking, technical support, and interpretation, with a strong focus on customer satisfaction and problem resolution across diverse industries.
Handled banking, credit card disputes, and general customer inquiries, ensuring resolution and satisfaction.
Provided troubleshooting and support for cable, dish services, and digital banking issues.
Performed English-Spanish interpretation for medical, legal, and emergency calls, maintaining confidentiality.
Utilized CRM systems and advanced Excel skills for data management, reporting, and support processes.
Alorica
Provided banking and credit card support, Resolved billing disputes and account inquiries, Ensured compliance, Maintained high customer satisfaction
CyraCom Language Solutions
Delivered accurate English–Spanish interpretation for medical, legal, and emergency calls, Maintained confidentiality and cultural accuracy
Scotia GBS
Assisted customers with savings accounts, Provided digital banking services, Handled transactions and online banking issues
Concentrix
Provided technical support and billing assistance for Cable/Dish services, Handled service changes and troubleshooting
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