Valeska - Customer Service Agent with experience in banking support

San José, San José, Costa RicaRemoteen

Provided blended support to bank customers handling credit card issues and customer complaints

Managed difficult customer interactions effectively demonstrating communication skills

Published on CazVidVideo interview availableOpen to remote

Summary

Customer service agent experienced in banking support, with skills in handling credit card issues and managing difficult interactions.

Customer ServiceIntermediate

Delivered support to banking customers, resolving issues and managing complaints.

Communication SkillsIntermediate

Communicated effectively in English, assisting customers and explaining banking processes.

Quick LearningIntermediate

Adapted rapidly to new support protocols and customer scenarios.

Problem SolvingIntermediate

Addressed customer concerns related to credit cards and banking services.

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