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Rafael
Customer Service & Support Specialist with 8+ years in Healthcare & Tech
Contacto
Competencias
Provided interpretation, support, and communication services in healthcare and customer service settings.
Interpreted medical and insurance-related communications, facilitating understanding for LEP patients and clients.
Proficient in operating office hardware and software including Microsoft Office Suite and imaging devices.
Supervised call traffic and operational tasks at multiple organizations, overseeing team activities.
Assisted in filling out Medicare and Medicaid applications, managing document collection and follow-up.
Educación
Resumen
Experienced in healthcare interpretation, customer service, and team supervision with a focus on efficient communication and client assistance.
Logros Clave
- Interpreted and facilitated communication between healthcare providers and LEP patients, improving service delivery.
- Managed health insurance applications, ensuring completeness and follow-up on declined cases.
- Supervised call traffic and team operations at Teleperformance and Target, demonstrating leadership and operational oversight.
Experiencia
Tech agent
Tech support
Team Leader
Working Supervisor
Call traffic Supervisor
Freelance
Received call from Hospitals, clinics, health insurance companies, for interpretation., Set up appointments from LEP(patients), make an assessment for the medications the LEP have prior to any appointment., Make calls to LEP to recollect missing information to finish health insurance applications.
Interpreter from United States Social Security Administration
Help to fill applications for Medicare and Medicaid, gather missing information, email the state complete applications, following declined applications, inbound and outbound calls for members in regard for applications.