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Rachel
Operations Admin Manager
Contacto
Competencias
Extensive experience overseeing daily operations, process optimization, and strategic planning across various organizations.
Proven ability to develop scalable workflows and SOPs that streamline operations and increase efficiency.
Expertise in maintaining data integrity, managing CRM systems, and leveraging data for operational insights.
Strong background in managing administrative teams, supporting executive functions, and coordinating cross-departmental activities.
Skilled in fostering clear communication, building relationships, and collaborating with diverse teams and clients.
Resumen
Results-driven Operations Admin Manager with extensive experience in scaling businesses, streamlining workflows, and implementing efficient systems across various industries. Adept at leading cross-functional teams and optimizing operations for growth and success.
Logros Clave
- Led the scaling and successful sale of a cleaning company by overseeing end-to-end operations.
- Built and implemented scalable operational systems from scratch for a legal firm, increasing efficiency.
- Optimized CRM and data management processes, ensuring seamless lead and client tracking across multiple roles.
- Developed and executed SOPs and automation strategies that enhanced workflow productivity.
- Managed diverse administrative functions across multiple industries, demonstrating adaptability and leadership.
Experiencia
Operations Admin Manager
Supported the owner throughout the entire lifecycle of the acquisition—from day one of taking over operations to successfully scaling and ultimately selling the company.
Operations Admin Manager
Helped build the firm’s operational foundation from scratch, implementing scalable systems and workflows.. Streamlined processes that allowed the business to operate independently and efficiently.
Executive Assistant
Served as a strategic partner and primary gatekeeper: full ownership of CRM hygiene and data integrity, meticulously managing leads, contacts, and job records to ensure seamless organization & streamlined workflows necessary to maximize bookings and sales growth.
Executive Assistant
Reviewed real estate transaction files.. Managed data entry, bank reconciliation, A/R, A/P, and payroll.
Executive Assistant
Oversaw day-to-day operations across multiple departments, managing workflows from initial lead contact through closing.. Developed and implemented SOPs, CRM systems, and automation processes to streamline operations, improve efficiency, and enhance overall team productivity.
Customer Support
Worked in high-volume, fast-paced environments.. Strengthened communication, organization, and problem-solving skills.