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Operations & Marketing Director with 10+ years in healthcare and wellness
Developed and implemented multi-channel marketing campaigns with KPIs to optimize outreach and conversion.
Built and maintained long-term customer relationships focusing on trust, education, and retention.
Utilized KPI dashboards to analyze trends, monitor performance, and adjust strategies for improved outcomes.
Led and trained teams, optimized workflows, and managed operational systems for efficiency and quality.
Delivered relationship-focused client support and community-driven events fostering engagement and loyalty.
Experienced director specializing in healthcare, aesthetics, and wellness industries, with expertise in marketing, operations, client relationships, and team leadership. Proven track record in growing revenue, enhancing client retention, and executing strategic campaigns that align brand messaging...
Directed growth, revenue, and lifecycle marketing execution in a high-volume aesthetics clinic, overseeing lead intake, consultations, conversion optimization, retention strategy, and campaign implementation., Partnered with corporate marketing to activate promotions, influencer initiatives, and...
Managed a sales territory and built long-term customer relationships through consultative communication and brand representation., Provided customer education, onboarding guidance, and retention-focused service delivery., Served as trusted point-of-contact between customers, support teams, and...
Delivered high-empathy, relationship-focused client support, case management, and documentation., Led individual and group communications supporting empowerment, trust, and connection — skills directly transferable to brand voice, messaging tone, and community engagement.
Tracked lead intake and retention KPIs, helping improve member lifecycle marketing and engagement., Created community-driven events and promotions that increased brand awareness and strengthened loyalty.