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rachel
Senior Administrative Secretary with 15+ years in Office Management and Client Relations
Contacto
Competencias
Proficient in overseeing administrative functions, coordinating schedules, and managing office operations efficiently.
Skilled in building client relationships, negotiating payments, and resolving inquiries to ensure satisfaction and retention.
Experienced in leading sales teams, identifying prospects, and achieving sales targets through strategic engagement.
Capable of managing debt recovery processes, following up with clients, and negotiating payment plans.
Expert in preparing correspondence, coordinating meetings, maintaining filing systems, and supporting management.
Educacion
Idiomas
Resumen
Dedicated professional with over 15 years of expertise in office management, sales leadership, and client relations across financial and public sectors. Proven ability to streamline operations, enhance client engagement, and lead teams to achieve organizational goals.
Logros Clave
- Led administrative functions at CWSA, streamlining office operations and supporting senior management.
- Successfully managed debt recovery processes at PWC, increasing collection efficiency through negotiation.
- Directed branch sales operations at Express Savings and Loans, surpassing targets and expanding customer base.
- Enhanced client engagement and sales performance as Relationship and Operations Officer, achieving monthly targets.
Experiencia
Senior Administrative Secretary
Provide high-level administrative and secretarial support to management.. Manage and coordinate the office of the Director/Manager, including schedules, appointments, and meetings.. Prepare, type, edit, and distribute official correspondence, reports, minutes, and presentations.. Record and circulate accurate minutes of meetings and follow up on action items.. Maintain proper filing systems (both electronic and manual) to ensure easy retrieval of documents.. Receive, screen, and route incoming calls, emails, and visitors professionally.. Coordinate travel arrangements, logistics, and accommodation for management and staff when required.. Ensure confidentiality and proper handling of sensitive information and official documents.. Monitor office supplies and initiate procurement requests when necessary.. Liaise with internal departments, regional offices, and external stakeholders on administrative matters.. Supervise and guide junior administrative or clerical staff where applicable.. Assist in organizing workshops, conferences, and official events.. Support HR and finance units with administrative tasks such as staff records, leave schedules, and correspondence.. Ensure compliance with organizational policies, procedures, and deadlines.
Recovery Officer
Responsible for collection of debts. Negotiating payment arrangements. Handling debtor enquiries and provide administrative assistant to the team. Visiting Clients to follow up on payments
Branch Manager
Provide leadership to the Sales Team by managing and monitoring the daily targets.. Alerts the sales team of business prospective sales opportunities.. Has responsibility for managing the activities of sales representatives to ensure customer satisfaction.. Liaising with Branch Operations and Customer Service Personnel to ensure client needs are fulfilled effectively.. Conducting business reviews to ensure clients are satisfied with their products and services.. Alerting the sales team to opportunities for further sales within key clients.. Letting customers know about other products the company offers.. Attending meetings with clients to build relationships with existing accounts.. Passing leads to the sales team and following up on progress.
Relationship Officer
Identify potential customers through databases, follow up leads and telephone/personal contacts etc.. Sell Company Products to the specified target customers/segments and meet monthly sales targets.. To contact potential customers and convince them about the bank’s product offerings.. Open, close and maintain accounts in accordance with the established procedures.. Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard.. Alert Customer Service Officer with respect to any delays with potential issues.. Alert Branch Manager of prospective sales opportunities which surface from discussions with clients.. Conduct evaluation of client’s accounts.. Collect mandatory information to analyse client situation.. Initiate appropriate activities to ensure on time and scheduled response to customers.. To support the branch in all matters related to operations/sales/marketing and achievement of the branch deposit targets as defined by Branch Manager.. To maintain close relationship with customers, handle and resolve customer’ complaints and problems timely.
Branch Operations Officer
Planning and supervising all the operational functions of the branch.. Responsible for all administrative functions, including operations, management, identifying various compliance issues and strategic planning.. Help Customers with opening or closing accounts, and perform deposits.. Assist customers with applying for loans or other services offered by the branch.. Leads the daily operational activities and approvals.. Maintain monthly branch efficiency log.. Keep staff informed of pertinent changes in operational policy and procedures.. Maintain adequate supplies at the facility.. Facilitate meetings to disseminate operational information.. Assist new tellers with training.. Audit teller drawer.. Facilitate teller buys and sell to vault.
Administrative Assistant (National Service)
Creating files for projects. Organizing meetings. Writing of minutes. Replying letters and sending them by mail. Manage stationeries. Receiving and making calls. Received visitors, answering telephone calls and transferring them as appropriate
Executive Assistant
Draft business letters and office memorandum. Scheduling of meetings. Helped in writing the school’s manual. Handle incoming and outgoing mails. Develop, maintain and update filing system. Cover minutes during staff meetings. Received visitors, answering telephone calls and transferring them as appropriate
Administrative Assistant
Writing monthly reports to management. Draft business letters and office memorandum. Scheduling of meetings. Handle incoming and outgoing mails. Develop, maintain and update filing system. Cover minutes during staff meetings. Received visitors, answering telephone calls and transferring them as appropriate. Maintain and operate a range of office machines such as photocopier, scanner and projector. Manage stationery. Other duties as and when required. Taking inventory of office supplies