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Phumeza
Store Manager at Clicks Mount Edgecombe
Contacto
Competencias
Accurately input and verify financial and customer data, ensuring integrity and confidentiality.
Maintain comprehensive and accurate digital records to support store operations and reporting.
Resolve customer inquiries efficiently, fostering positive relationships and trust.
Manage and organize store data using MS Excel, MS Word, and MS Outlook for operational efficiency.
Educación
Idiomas
Resumen
Dedicated store management professional with over 10 years of experience in maintaining accurate financial records, streamlining digital processes, and delivering excellent customer service in a retail environment.
Logros Clave
- Maintained 100% accuracy in daily financial data entry and reporting.
- Streamlined digital recordkeeping processes, improving data integrity.
- Resolved complex customer inquiries, enhancing customer satisfaction.
- Ensured compliance with data confidentiality standards.
- Managed database operations using Microsoft Excel and other MS Office tools.
Experiencia
STORE MANAGER
Maintain rigorous Digital Recordkeeping and perform daily financial data entry to ensure 100% accuracy in store banking and administrative reporting.. Verify and resolve complex customer inquiries, utilizing proactive communication to maintain high satisfaction levels and Data Quality.. Organise and implement floor planograms with precision, ensuring visual data alignment across all retail departments.. Collaborate with cross-functional teams to manage staff performance and ensure compliance with internal Data Confidentiality standards.. Managing 15 staff members who are directly reporting to me, capturing their hours on SAP, scheduling and planning to make sure the day to day running is smooth.. Making sure yearly turnover of 35m is achieved by making sure customer service is a priority and sales in initiatives are done.