Product Manager with 8 years of experience leading SaaS development, process optimization, and cross-team collaboration to enhance product offerings. Adept at directing project lifecycles and leveraging data to inform strategic decisions.
Directed product lifecycle from ideation to deployment in SaaS environment, overseeing roadmaps and feature prioritization.
Applied Scrum and Kanban frameworks to facilitate iterative development and improve team productivity.
Worked closely with engineering, marketing, and support teams to deliver aligned product solutions.
Utilized analytics tools to gather user insights, inform product decisions, and measure success metrics.
Sutherland Global Services
Review and evaluate transactions to detect potential fraud against cardholders, Direct contact with customers to investigate and verify suspicious transactions, Manage dispute procedures and case follow-up, Customer retention efforts and service payment processing, Maintain frequent communication with cardholders throughout the entire process
Conexiones Tornado
Daily monitoring of transportation fleet and coordination of destinations, Generation of CFDIs (Digital Tax Receipts) for terminals nationwide, Management of banking records and operation control, Implementation of improvement workshops and service strategies, Channeling of operational resources according to demand
Tecsa
Development of weekly strategies for productivity and quality improvement, Floor support for agents with sales productivity deficits, Administrative functions: payroll preparation, commissions, attendance control, Quality auditing in sales process and validation of standards, Preparation of reports for work time optimization
Bachelor of Latin American Studies
Technical Degree
Descubre otros profesionales con experiencia similar
HispanicTele Services
Implementation of strategies to reduce call handling times, Delivery of update courses in customer service and sales, Weekly reports on progress and areas of opportunity to the client, Immediate assistance to agents on procedure doubts and decision-making, Bilingual Spanish/English work with international clients
Grupo Qualita del Norte
Preparation of quotations and budgets, Personalized attention to national and international clients, Invoicing, accounts receivable and portfolio negotiation, Treasury and reporting to operational and administrative management, Assignment and extension of credits to clients