Pedro - Bilingual Customer Service & English Teacher with 15+ years in Education and Customer Support

Colombia, Huila Department, Colombiaen

Successfully managed bilingual customer support operations at Foundever, enhancing customer satisfaction.

Taught English at multiple institutions, improving student language proficiency and engagement.

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Resumen

Versatile professional with over 15 years in bilingual education and customer service. Adept at enhancing learning experiences, resolving customer issues, and coordinating academic initiatives. Committed to delivering excellence in communication and educational outcomes.

Logros Clave

Led academic coordination efforts at BEE ENTERPRISE, streamlining educational programs.
Developed tailored ELT programs leveraging specialized training from Cambridge and Richmond Publishing.
Maintained long-term roles in customer service and education, demonstrating dedication and adaptability.

Habilidades

Customer ServiceAdvanced

Expert in managing customer relations, resolving issues efficiently, and ensuring client satisfaction.

English Language TeachingExpert

Proficient in designing and delivering engaging English language programs for diverse learners.

Communication SkillsAdvanced

Effective communicator with experience in bilingual environments and instructional settings.

Educational CoordinationIntermediate

Skilled in organizing and managing academic programs, fostering collaborative learning environments.

Experiencia

ABG 2ndary Tow

Foundever

July 2021 - Actually

Bilingual customer service rep.

Teleperformance

April 2020 - February 2021

English Teacher

Centro Colombo Americano

July 2018 - March 2021

English Teacher

Colegio Bureche

August 2017 - July 2018

English Teacher

IFP CAJAMAG

February 2015 - December 2016

English Teacher

COLEGIO IDPHU

February - November 2014

Educacion

Colegio Bilingüe of Santa Marta

High School Bachellor

Completed July 1996

Cambridge Press

New Challenges in ELT

Completed June 2005

Richmond Publishing

Mind Challenges in ELT: Making the most of students differences

Completed September 2005

Universidad del Magdalena

Formación Pedagógica Actualización Docente

Completed 2004

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