Paula

Customer Service

Manage a portfolio of international B2B clients, including premium accounts, handling shipment, booking and documentation queries.. Coordinate end-to-end ocean shipment follow-up, monitoring vessels/voyages, ETD/ETA, connections and transit times to maintain operational visibility and meet customer commitments.. Track Bills of Lading (BL) and shipping documentation, working with HS Code / NCM data.. Manage rebookings, rollovers and delays with terminals, agents and regional offices; escalate critical incidents and claims to the relevant teams.. Collaborate daily with teams in Argentina, Brazil and Asia, communicating with clients and colleagues in English and Spanish.. Log and resolve premium-client cases in Salesforce, tracked against usage and response-time KPIs, and monitor service levels (SLA).

Customer Service (via Manpower)

Served Mercosur-region customers and coordinated international cargo.. Supported import and export documentation.

Sales Support (via Manpower)

Supported sales management and key account follow-up.

Commercial Assistant

Supported account management and international sales; coordinated with clients and external suppliers.

Customer Service & Sales – Mining Sector

Served mining-sector clients; followed up on shipments and international documentation.

International Trade Documentation

Prepared export documentation.

Customer Service