Dedicated logistics and customer support professional with experience in freight brokerage, legal assistance, and team leadership. Skilled in negotiation, client communication, and process optimization.
Provided customer support and escalation management to ensure high satisfaction levels.
Coordinated shipments, negotiated rates, and managed load tracking and compliance.
Supported attorneys with research, legal document filing, and client intake processes.
Led teams, designed training programs, and tracked key performance indicators.
Independent Contractor
Coordinated shipments, negotiated rates, and matched carriers with loads., Managed documentation, load tracking, and compliance., Built relationships with carriers and shippers., Improved carrier response time and reduced delays.
Property Management
Managed Airbnb, Vrbo, and Booking.com listings., Handled guest communication, scheduling, and invoices., Ensured pricing accuracy and listing optimization.
Regis RO
Supported attorneys with research and preparation., Filed legal documents and managed CRM entries., Handled new client intake for criminal and traffic cases.
Alorica
Designed training programs reducing onboarding time by 10%., Led a team of 15 agents and tracked KPIs., Resolved escalations with 91% satisfaction.
Ingeniero en Analítica de Datos e Inteligencia de Negocios
Bachelor of Science and Humanities
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Managed property listings across multiple platforms, optimized pricing, and handled guest communication.
Alorica
Delivered customer support with 92% satisfaction., Developed retention strategies and improved FCR to 87%.