Dedicated customer service associate with over three years of proven expertise in retail, financial, and healthcare environments, skilled in communication, problem-solving, and operational support.
Extensive experience managing inbound and outbound customer interactions, resolving conflicts, and supporting account issues using CRM tools.
Managed POS transactions, operating registers, balancing tills, and processing online and in-store orders.
Utilized platforms like Zoom, Slack, and CRM systems to provide remote customer support and handle billing inquiries.
Provided daily childcare, household assistance, and senior support, including health tracking and hygiene management.
Walgreens
Assisted customers in-store and via phone with orders, product info, and returns, Conducted surveys and resolved escalated issues, Handled register operations and inventory restocks
Bocchi Laboratories
Assembled and quality-checked customer product packages, Maintained workflow under tight production deadlines
Louisiana Fried Chicken
Managed POS transactions and inbound phone orders, Prepared to-go orders and maintained store cleanliness
Discover Financial Services
Responded to customer inquiries via phone and digital chat, Handled billing issues, account updates, and sensitive data, Used CRM and scripted tools to resolve customer concerns
Bachelor of Science
High School Diploma
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