This is my profileContact via CazVidPatricia
Customer Service Associate
Contact
Competencies
Extensive experience managing inbound and outbound customer interactions, resolving conflicts, and supporting account issues using CRM tools.
Managed POS transactions, operating registers, balancing tills, and processing online and in-store orders.
Utilized platforms like Zoom, Slack, and CRM systems to provide remote customer support and handle billing inquiries.
Provided daily childcare, household assistance, and senior support, including health tracking and hygiene management.
Performed inventory restocks, managed workflows in assembly lines, and supported store operations for efficiency.
Education
Languages
Summary
Dedicated customer service associate with over three years of proven expertise in retail, financial, and healthcare environments, skilled in communication, problem-solving, and operational support.
Key Achievements
- Handled comprehensive customer interactions across retail, pharmacy, and financial services, ensuring resolution and satisfaction
- Assisted in maintaining daily operational workflows and inventory management at Walgreens and Lowe's
- Provided in-home senior support, demonstrating versatility across healthcare and childcare roles
Experience
Customer Service Associate
Assisted customers in-store and via phone with orders, product info, and returns, Conducted surveys and resolved escalated issues, Handled register operations and inventory restocks
Assembly Line Worker
Assembled and quality-checked customer product packages, Maintained workflow under tight production deadlines
Cashier/Customer Service
Managed POS transactions and inbound phone orders, Prepared to-go orders and maintained store cleanliness
Remote Customer Service Rep
Responded to customer inquiries via phone and digital chat, Handled billing issues, account updates, and sensitive data, Used CRM and scripted tools to resolve customer concerns
In-Home Aide
Assisted with senior care, meal prep, hygiene, and companionship, Tracked health conditions and supported transport
Babysitter/Nanny/Housekeeper
Provided daily childcare, tutoring, and household support, Organized schedules and ensured safety for multiple children
Customer Service Associate
Managed cash room operations and customer returns, Processed online orders, promoted protection plans, Balanced tills and performed daily sales reports