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Pascaline
Customer Service Specialist with over 8 years in Consumer Services and Support
Contacto
Competencias
Proven ability to deliver empathetic, professional support, ensuring high client satisfaction and loyalty.
Effective communicator capable of explaining complex information clearly and fostering positive interactions.
Experienced in designing and executing surveys and data collection for market research projects.
Skilled in diagnosing and resolving basic technical issues to support customer needs.
Educacion
Idiomas
Resumen
Dedicated professional with over 8 years of experience in customer support, client satisfaction, and data collection across diverse industries. Proven ability to communicate effectively and resolve issues efficiently.
Logros Clave
- Enhanced client satisfaction through effective report interpretation and issue resolution at Experian.
- Maintained positive customer relationships by providing empathetic and professional service across multiple roles.
- Streamlined customer inquiry processes, improving response times and service quality.
- Developed technical troubleshooting skills to support diverse client needs in a fast-paced environment.
- Conducted advanced data collection and analysis for market research projects in the financial and food industries.
Experiencia
Consumer Services Associate
Performs a variety of activities to ensure client satisfaction, including interpreting reports, responding to general inquiries, and assisting with internal projects., Diagnose, research and resolve moderate to complex problems related to daily product usage, billing, and account maintenance, Conducts inquiry monitoring for new clients to ensure solutions are performing as expected, Pre-qualifies inbound marketing leads, Coordinate requests and service needs with appropriate internal departments to ensure client requirements are met, Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute.
Customer Service Advocate
Inbound General Customer Service and Soft Collections + basic Technical Troubleshooting., Educate customer on specific information., Maintaining a positive, empathetic, and professional attitude toward customers always., Responding promptly to customer inquiries., Acknowledging and resolving customer complaints., Keeping records of customer interactions, transactions, comments, and complaints.
Customer Service Representative
Respond to incoming calls from Customers asking routine, frequently asked questions and provide information about appropriates policies, procedures, contracts., Inform clients/Consumers of the status of the existing services Request., Abide by policies and procedures to ensure the highest standard of accuracy, timeliness and efficiency., Respond quickly, accurately and politely to the customer’s needs.
Research Coordinator
Data Collection Company that specializes in financial Industry to fast food Industry., Programming the most advance needs of industry, Services provided, Telephone surveys and Multi – Mode Online and offline Samplings.
Customer Services Representative
Ensure that services delivered to our customer’s meets contractual key performance indicators., Clarify customer requirements; probe for understanding, use decision - support tools and resources to resolve Customer issues., Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.