Paola - Especialista en Soporte al Cliente y Administración con experiencia en Recursos Humanos y Finanzas

Habilidad para resolver consultas y problemas de clientes en múltiples idiomas, garantizando satisfacción y fidelidad.

Experiencia en procesamiento de nómina, cuentas por pagar y conciliaciones bancarias con precisión y eficiencia.

Dominio de Workday, Salesforce, Zendesk, SAP y Microsoft Office para gestionar datos y mejorar procesos.

Capacidad para comunicarse efectivamente en inglés y español en entornos laborales diversos.

Manage end-to-end lifecycle activities for workers and clients post-onboarding, ensuring timely, accurate execution.. Coordinate and monitor benefits administration during the employment lifecycle; liaise with third parties as needed.. Collaborate with clients to obtain and relay in-country HR requirements and ensure compliant processes.. Serve as primary point of contact for client HR queries, driving clear, empathetic, and solution-oriented communication.. Partner with payroll to ensure payment accuracy and on-time processing; escalate discrepancies promptly.. Provide day-to-day HR guidance to clients on compliant HR-related queries.

Resolved employee inquiries via phone, tickets, and live chat in English and Spanish using established SLAs and workflows.. Researched solutions using knowledge base resources and applied sound judgment to resolve HR cases.. Supported HR processes related to benefits and payroll; ensured appropriate routing and documentation.. Applied working knowledge of basic US legislation for Leave of Absence (LOA) and accommodations to case handling.

Prepared payroll reports for INS and CCSS and supported related submissions.. Monitored credit and payments; maintained accurate records for accounts.. Used Adobe Illustrator for design, editing, and print preparation.. Delivered front-line customer service to internal and external stakeholders.