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Competencias
Demonstrated experience with Problem solving.
Demonstrated experience with Active listening.
Demonstrated experience with Excellent communication and interpersonal skills.
Demonstrated experience with Presentable and confident.
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Professional profile
Experiencia
Call Centre Agent
Answer inbound calls professionally and quickly. Make outbound calls to customers for sales, follow-ups, or collections. Resolve customer queries, complaints, and requests on first call. Provide accurate information about products, services, prices and promotions. Capture customer details correctly on the system / CRM. Process orders, applications, and payments over the phone. Meet targets - call quality, talk time, sales, and customer satisfaction (CSAT). Escalate complex issues to supervisor / manager. Follow scripts, compliance, and POPIA - keep customer info confidential. Keep calm under pressure with angry customers
Cashier/ Assistant
Greet customers with a friendly smile. Operate POS / Till - scan items, process cash, card, and speed point payments. Handle cash accurately - count float at start and end of shift, balance till. Issue receipts, refunds, and change correctly. Upsell and promote specials. Keep till area clean and neat at all times. Assist with stock - packing shelves, checking prices and expiry dates. Resolve customer complaints calmly and call manager if needed. Follow security procedures - no short cash, no fraud. Work as a team with kitchen and waiters / sales floor