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Oscar
E-commerce Manager & Customer Service Specialist with 8+ years in online retail
Video resume
Bachelor in English Teaching
4 years of experience on the e-commerce business. Manager of professional selling accounts on Amazon, E-bay, Walmart Market Place. 8 years of experience as customer service representative in the English language, for American customers. Quality Assurance Analyst. Trainer.
Contacto
Bucaramanga, Santander, Colombia
Abierto a remoto
Disponible en CazVid
Competencias
E-commerce Account ManagementIntermediate
Managed and optimized seller accounts on major online marketplaces, focusing on sales performance and account health.
Customer ServiceAdvanced
Provided high-quality English-language support to American customers, handling inquiries and resolving issues efficiently.
Quality AssuranceIntermediate
Conducted quality checks and compliance assessments to ensure service standards in customer interactions.
Training & DevelopmentBeginner
Designed and delivered training sessions related to e-commerce and customer service processes.
Resumen
Experienced in managing online marketplace accounts and providing English-language customer support, with a focus on quality assurance and team training.
Logros Clave
- Managed professional selling accounts on Amazon, Walmart Marketplace, and eBay for four years.
- Provided English-language customer service for American clients for nearly a decade.
- Held roles including Quality Assurance Analyst and Trainer, demonstrating role progression and skill diversification.
Habilidades
E-commerce Account ManagementCustomer ServiceQuality AssuranceTraining & Development
Publicado en CazVid - 3 jul 2025