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Oscar
Customer Service Representative
Video currículum
Contacto
Competencias
Demonstrated experience with Native Spanish (Mexico).
Demonstrated experience with English.
Demonstrated experience with Clear Vocal Articulation.
Demonstrated experience with Script Reading & Pronunciation.
Demonstrated experience with Smartphone Audio Recording.
Educación
Idiomas
Resumen
Customer Service Representative open to new opportunities
Experiencia
Customer Service Representative
Maintain clear, articulate verbal communication while managing high-volume client calls regarding retirement accounts.. Follow strict regulatory and compliance guidelines to accurately document data and complete complex account transactions.
Customer Service Representative
Provided bilingual (English/Spanish) support, ensuring proper tone, pacing, and clarity when guiding customers through complex utility billing and service accounts.. Maintained high accuracy in data entry and account processing under tight daily performance metrics.
Customer Service Representative (Remote)
Managed daily customer interactions via Zendesk in a dedicated remote setup, maintaining consistent vocal clarity and professionalism.. Reviewed and processed high-volume service requests while strictly following quality control protocols.
Customer Service Representative (Remote)
Handled 50+ inbound calls daily in a noise-free home workspace, focusing on active listening, empathetic guidance, and accurate record-keeping.. Ensured total adherence to client privacy guidelines and operational quality standards.
Business Owner & Client Manager
Managed end-to-end client communications in both Spanish and English, creating tailored content and maintaining consistent client relations.
Technical Consultant & Web Developer (Freelance)
Work independently using web applications and mobile devices to deliver technical client projects on tight schedules.
Habilidades
Transcripción del Video
Video resume
Hello, my name is Oscar.