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Oscar
Back Office / Claims Supervisor at GGA Solutions
Contacto
Competencias
Skilled in resolving client issues efficiently, ensuring high satisfaction levels across multiple industries.
Experienced in coordinating deliveries, managing inventories, and ensuring timely execution of supply chain activities.
Proficient in handling claims processes, follow-ups, and customer persuasion within legal and insurance contexts.
Ensures product quality standards are met, maintaining export excellence and regulatory compliance.
Experience in sourcing raw materials internationally, optimizing costs, and managing supplier relationships.
Educacion
Idiomas
Resumen
Dedicated professional with extensive background in customer service, logistics, claims management, and quality supervision. Proven ability to optimize processes, ensure compliance, and enhance client satisfaction across diverse industries.
Logros Clave
- Led claims follow-up processes, increasing customer satisfaction and legal case conversions.
- Coordinated on-time product deliveries across Texas, ensuring logistical efficiency.
- Ensured high-quality export standards, achieving consistent compliance at Gildan Rio Nance.
- Streamlined raw material procurement from China, optimizing supply chain operations.
- Provided technical support for internet and TV issues, enhancing customer experience.
Experiencia
Back Office / Claims Supervisor
help customers to set claims, make follow ups calls, convince customers to set the demand with our law firm.
Dispatch Coordinator
coordinate the product to deliver along the Tx state, prepare the documents, make sure that the products was delivered on time.
Customer Service
help customers with calls issues, troubleshooting.
Procurement and logistics
purchase raw materials from China to Honduras.
Quality Supervisor
Make sure that we export the product with the highest standards, achieve quality goals.
Customer Service / Sales
help customer with phone issues, offer products and services.
Customer Service
help customers with internet and TV issues.
Warehouse Supervisor
Keep the raw materials on their specific place, avoid inventory discrepancies.