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Ophelia
Customer Support / Live chat
Video resume
Contacto
Competencias
Demonstrated experience with Good Communication skills.
Demonstrated experience with Team-Player.
Demonstrated experience with Time management.
Demonstrated experience with Office 360 (Excel, Word, PowerPoint).
Demonstrated experience with Strong problem-solving ability.
Educacion
Idiomas
Resumen
Customer Support / Live chat open to new opportunities
Experiencia
Customer Service Executive
Implemented processes that resulted in reducing the missed calls rate by 80%, which enhanced the overall customer experience and operational efficiency. ● Oversaw daily operations at the call centre and the front desk by tracking the number of calls and visitors received for the day. ● Compiled external customer feedback reports and presented them at the various departmental meetings. ● Took up other responsibilities in the absence of my line manager.
Customer Service Supervisor
Implemented processes that resulted in reducing the missed calls rate by 80%, which enhanced the overall customer experience and operational efficiency.. Oversaw daily operations at the call centre and the front desk by tracking the number of calls and visitors received for the day.. Compiled external customer feedback reports and presented them at the various departmental meetings.. Took up other responsibilities in the absence of my line manager.
Customer Service Executive
Answered calls and educated an average of 15 customers on the company’s products daily.. Placed requests for customers who wanted to purchase roofing sheets and accessories.. Followed up with customers for after-sales feedback.
Technical Support
Provided technical support to dental offices and resolved errors with the software with an average of 95% customer satisfaction daily.. As a Tier II technician, I assisted offices in upgrading their software for a better user experience, with 100% successful engagements with customers daily.. Achieved a 100% Quality Assessor rating for six consecutive months, demonstrating consistent excellence in resolving customer issues effectively.
Customer Service Representative
Assisted customers in navigating through their mobile App and resolved their issues with a score of 100% daily.. Answered calls and educated 200 customers on the company’s new products in the market.
Sales Executive
Sold Insurance policies of about GHC 10,000 to clients as monthly premiums.. Recruited 5 new people to join my team as sales agents.