Nora

Manage weekly payroll for salaried, hourly, and commission‑based employees using Gusto, ensuring 100% accuracy and timely processing every Wednesday.. Oversee end‑to‑end onboarding and offboarding in Gusto, maintaining compliant employee records and People Operations documentation aligned with federal, state, and local regulations.. Track hourly employee attendance in ClockShark and Clockify; review, reconcile, and approve time sheets before payroll submission.. Resolve hour discrepancies by coordinating directly with employees and leadership, ensuring corrections are made in ClockShark or Gusto prior to payroll.. Maintain clean, organized, and audit‑ready employee files, compensation records, and payroll documentation.. Respond to employee questions regarding benefits, onboarding, payroll, and people‑related processes with professionalism and confidentiality.. Track and calculate commissions for W2 Sales Representatives and managers, logging all commission data in structured Excel/Google Sheets trackers.. Run the weekly Payments Received Report in AccuLynx to determine bonus eligibility and record results for designated staff.. Tally completed repair and gutter jobs weekly and update commission spreadsheets for technicians.. Assist with weekly commission processing every Friday and ensure accurate payouts.. Support additional bookkeeping and back‑office tasks as needed, including reconciliations, documentation cleanup, and financial record maintenance.. Uphold strict confidentiality when handling sensitive employee data (SSNs, wages, direct deposit information).. Demonstrate high numerical accuracy, strong self‑checking habits, and consistent reliability in a fast‑paced remote environment.. Collaborate asynchronously with U.S. Central Time operations, maintaining protected Wednesday payroll hours and overlapping U.S. business hours daily.

PAYROLL SPECIALIST SUPPORT *Toast Payroll System Support

Manage end-to-end payroll processing for US-based companies, ensuring accuracy and compliance with tax regulations.. Provide support and resolve payroll-related inquiries for clients using Toast Payroll.. Manage employee compensation, benefits administration, and tax filings.. Utilize payroll software to process payroll, generate reports, and maintain accurate payroll records.

CUSTOMER SERVICE AGENT *Amazon Support

Answer incoming calls, provide information about the company's products (Amazon), resolve on-route delivery issues, handle complaints, prepare reports on incidents that occurred to drivers, and assist drivers in finishing the delivery of their packages.. Assist the customers with their requests, help them fix the issues with their orders or subscriptions, process the refunds or replacement for the orders.. Proficient in utilizing Amazon CRM software to track customer interactions and provide swift resolutions.. Skilled at calmly managing tough situations to retain customers.. Identifying customer needs and recommending solutions that drive product uptake.

Tax services such as Tax Returns & Payments (DGI, INSS and Municipality of Managua).. Banking services such as reconciliations, deposits, and others.. Payroll services, such as pay employees, monthly payrolls, vacation pay, settlements, compensation, Christmas bonuses, labor records, payment of INSS, INATEC, DGI).. Fixed Assets.. Bookkeeping of accounting books. State Financial (Balance Sheet, Statement Earnings, Cash Flow).. Updated and maintained accounting data in QuickBooks, managing vendor information, Accounts Payable, and supplier records.

EXTERNAL AUDIT ASSISTANT

Financial and compliance reviews of the different areas of private and public companies.. Analysis of information and financial activity.. Review of contracting processes. Review of operating expenses. Reporting. Review of compliance with applicable laws and regulations in force for each type of entity.. Proficient in identifying discrepancies and ensuring compliance with regulatory standards.. Experienced in collaborating with cross-functional teams to achieve project goals and deadlines.. Knowledgeable in industry best practice and auditing techniques to mitigate risks.. Skilled in data collection and analysis to support audit processes and enhance accuracy.. Collaborated with cross-functional teams to meet project timelines, support fieldwork, and deliver high-quality audit results.