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Nonkululeko
Customer Service & Administrative Professional with over 20 years of experience
Video resume
Contacto
Competencias
Skilled in delivering exceptional support across multiple communication channels, ensuring client satisfaction.
Proficient in managing office operations, scheduling, and executive assistance to optimize organizational efficiency.
Experienced in data entry, organization, and database management, ensuring data integrity and accessibility.
Proficient in SYSPRO, SAP, MS Office, Adobe Illustrator and Photoshop for varied operational needs.
Effective communicator with experience in handling inquiries, facilitating internal and external stakeholder engagement.
Educacion
Resumen
Dedicated professional with over 20 years in customer service, administrative support, and data management, committed to delivering excellence and fostering positive client relationships.
Logros Clave
- Consistently provided exceptional student support, enhancing satisfaction and engagement.
- Managed executive office operations proactively, ensuring seamless communication and administrative efficiency.
- Streamlined data entry processes at South Africa Council of Education, improving database accuracy and retrieval.
- Handled customer inquiries efficiently at Schneider Electrical, maintaining high customer satisfaction levels.
- Experience in sales and client relationship management at First National Bank, driving product awareness.
Experiencia
SSD STUDENT SUPPORT DEPARTMENT
Provide excellent service by addressing student inquiries and concerns promptly and professionally via various communication channels (Emails, Phone, What’s App Chat, Enquiry Portal Via CRM LMS.). Assist students with accessing support services, such as student dashboards on (MYSANTS Student Portal) ensure students are aware of any updates and can utilize these resources.. Career Advice.. Assist students during crisis by providing immediate support and connecting them with appropriate resources or personnel.. Preparation and cleaning of student data for SMS communication.. Sending generic SMS communication to be sent from Head Office to our field staff and students.. Preparation of graduation, the venue, communicating with students in various provinces in time.. To be able to prepare them for the big occasion, booking of flights for Student Support Department staff members.. Manage the college CRM customer relations management and proposal of in-service training with Junior Management, Lectures and Senior Management.. Arrange travel and related requirements such as flights, car rental, accommodation & Visas.. New agent training in CRM and Data Management for the agent daily, weekly and monthly statistics.. For the monthly review of pick performance.
EXECUTIVE personal assistant
Proactively manage the office of the CEO and the staff members.. Screen incoming calls using own initiative and where appropriate deal with queries or refer caller to relevant people.. Maintain absolute confidentiality in respect of all tasks and duties performed.. Execute routine assignments, including drafting of correspondence with maximum efficiency and confidentiality.. Prepare several important management documents for distribution and coordinate feedback.. Compile typewritten reports, exercising some judgment on method of presentation.. Create and maintain an appropriate record and filling system.. Preparing of agendas, taking and transcribing of minutes for meetings.. Manage diaries as well as all necessary logistical arrangements for appointments.. Prepare PowerPoint presentations for the Executives.. Coordinate with IT Services to ensure all printers and computers are working and serviced.. Admin salary payroll of all Administrators, as an Executive PA of the Company CEO.. Manage the College CRM Customer Relations Management and proposal of in-service training within junior management, lectures and senior management.. Arrange travel and related requirements such as flights, car rental, accommodation & visas.. Providing administrative support to Executive Management.
data capturer
Compile, sort and organize data to be entered into the databases or electronic files.. Input text and data from documents into spreadsheets, databases or electronic files.. Input all sensitive data and accounting information into the databases and electronic files.. Pay attention to details, input data correctly, accurately and correct incorrectly entered data.. Processing registrations, trace (MIE), upload and filing all teacher registrations documents.. Crosscheck and verify data keyed into the databases for accuracy.. Maintain and update workflow record regarding work completed and work pending.. Assist other administrative staff in filing, typing and other tasks as necessary.
customer care consultant
Handling customer incoming calls regarding their orders and deliveries.. Migration of Sypro to SAP comparing invoices for what is about to be ordered Receive invoices.. Processing of quotes, converting them into orders, invoicing and arranging deliveries with the customers.. Responsible for filling all the received documents and ensuring housekeeping its up to standard at all times.. Processing of customer orders onto SAP system and immediately provide feedback regarding the availability of stock and delivery dates.. Creating Pro-Forma invoices for customers and preparing all required documentation for collection orders.
SALES CONSULTANT-ONE ACCOUNT
To identify cross-selling or migration opportunities and selling of products services reactively.. Do daily sales management and lead generation tracking forms.. To assist the team with tactical sales/marketing activities as required LMI, CPS and Express.. Responsible for providing daily feedback to clients on pending applications.. To ensure all required information is available for clients.. To ensure all document are submitted and promote Zero tolerance when it comes to KYC (compliance).. Attending to all incoming customer enquiries, escalating unresolved complaints and queries to the team leader.. Managing schedules of Head of Department and responsible for data capturing of new applications.. Ensure FICA regulations are followed and detail the product (Bane-Account) to prospective clients, explaining benefits in details.
CALL CENTRE AGENT
Calculate premiums and establish payment method.. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.. Confer with clients to obtain and provide information when claims are made on a policy.. Contact underwriter and submit forms to obtain binder coverage.. Customize insurance programs to suit individual customers, often covering a variety of risks.. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.. Claims Administrator and sign in to process the Insurance claims.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Good day, my name is Cindy Nongkulakumkonza. I'm a diploma in Business Management major. I have a conflict management certificate. I also have a telephone etiquette and receptionist certificate. And I also have a pastel accounting certificate, SAP certificate, CRM certificate. I've worked in the banking industry. I've worked in the insurance industry, in the sales industry, in the freight and logistics industry, electrical industry, and also education industry. I'm a hardworking individual with integrity who also respects her work. I would like to also implement my work expertise in all those spectrum of those industries in your company. I'm willing and able to learn, and I'm a team worker.