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Nonhlanhla
Sales Representative Agent at ITalk Financial Services
Contacto
Competencias
Skilled in managing customer inquiries and providing effective solutions.
Experienced in upselling and promoting services to enhance customer value.
Competent in using CRM systems for accurate data recording and management.
Proficient in managing vehicle claims with adherence to manufacturer policies.
Educación
Resumen
Results-driven professional with experience in sales and administrative roles, enhancing customer satisfaction and operational efficiency.
Logros Clave
- Managed inbound calls and efficiently addressed customer inquiries.
- Recorded data in CRM systems to enhance service delivery.
- Improved processing efficiency of vehicle claims, increasing customer satisfaction scores by 30%.
- Upsold services effectively to customers, contributing to sales growth.
Experiencia
Sales Representative Agent
Customer Service & Sales Advisor. Managed inbound calls, provided efficient answers to inquiries, and recorded data in CRM system. Offered accurate advice to customers, upsold services based on their needs, and converted objections into sales. Trained new staff members and conducted cold calls for upselling
Administration
Effectively managed over 500 vehicle claims in strict compliance with manufacturer policies. Improved processing efficiency, leading to a 30% increase in customer satisfaction scores. Boosted workshop efficiency by 20% through implementation of new scheduling systems. Managed client rapport, repair estimates, and tracked productivity using specialized software. Optimized operations, resulting in a 20% reduction in maintenance costs through proactive scheduling. Utilized telematics for real-time monitoring and enforced strict safety compliance. Maintained retail inventory to achieve a 98% order fulfillment rate with 95% accuracy in stock records