Nikole

Customer Service Representative

Full time job - (call center) 42 hours weekly, Communication skills – clear, empathetic, professional written and verbal communication., Ability to understand customer needs and identify issues quickly., Resolving inquiries, complaints and escalations effectively., Handling upset customers with patience and professionalism., Managing calls, chats, and emails while updating records simultaneously., Working with CRM systems, ticketing platforms, and call center software., Deep understanding of company services/products to provide accurate solutions., Identifying opportunities to recommend products/services., Balancing service quality with key efficiency metrics (AHT, CSAT, SLA)., Serving diverse customer bases in English and Spanish.