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Nicole
Technical Support & Customer Service Specialist with 5+ years in IT and Banking
Contacto
Competencias
Assisted customers with troubleshooting hardware and network issues via chat platforms.
Delivered dedicated customer support in banking and IT sectors, handling inquiries and concerns.
Supported VIP clients to enhance satisfaction and retain high-value customers through proactive communication.
Proficient in Word, Excel, PowerPoint, CRM, and Salesforce for documentation and client management.
Demonstrates teamwork, effective communication, and leadership in diverse support roles.
Educación
Resumen
Dedicated professional with extensive experience in technical support, banking customer service, and client retention. Skilled in problem-solving, software tools, and client communication.
Logros Clave
- Provided technical support for hardware and network devices, ensuring issue resolution through chat interactions.
- Handled credit card and loan inquiries, delivering prompt customer service at Goldman Sachs Concentrix.
- Supported VIP clients via email and chat for retention and sales at CRSPARK.
Experiencia
TECHNICAL SUPPORT
Customer service in technical support providing desk phones, routers, switches and computers through chats.
APPLE CARD SPECIALIST AT GOLDMAN SACHS
Credit card and loan customer service specialist.
MARKETING SALES AND RETENTION
Marketing and sales specialist., Host support for VIP clients through emails and chats.