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Nicole
Customer Service Representative
Contacto
Competencias
Managed project scopes, schedules, and team coordination to deliver software solutions.
Applied Scrum and Kanban frameworks to improve project flexibility and team collaboration.
Facilitated communication between technical teams and clients to align project goals.
Optimized resource allocation to maximize productivity across multiple projects.
Educación
Resumen
Experienced project manager specializing in software development with a proven track record of delivering projects on time and within scope.
Logros Clave
- Led multiple software projects from inception to completion, ensuring timely delivery
- Coordinated cross-functional teams including developers, designers, and stakeholders
- Developed project plans, timelines, and resource allocations to optimize workflows
Experiencia
Customer Service Representative
Answered calls of human resources in a covid resource center, Helped people while they had covid, Investigated, approved and canceled cases, Sent emails to the employees while they had COVID
Customer Service Representative
Answered inbound and outbound calls for troubleshooting and customer service, Helped people with issues, Performed back office tasks in troubleshooting and security
Customer Service Specialist
Provided customer services upon the aircraft's arrival in the country, Assisted clients with all necessary arrangements during their stay, Ensured a smooth departure process, coordinating every detail to meet their needs