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Nerys
Team Leader with 5+ years of customer service and team management
Video resume
Contacto
Competencias
Led and developed teams across customer service and audiovisual projects, ensuring achievement of objectives.
Provided professional roadside assistance and customer service, ensuring client satisfaction and safety.
Managed schedules for load appointments, church events, and client requests, optimizing resource utilization.
Oversaw media content updates and website management for church outreach and communication.
Educacion
Idiomas
Resumen
Dynamic professional with extensive experience in customer support, team management, and audiovisual coordination across various settings.
Logros Clave
- Promoted to Team Leader after excelling as a Customer Service Representative at Solvo Global.
- Led teams of up to 20 individuals, overseeing performance, KPIs, and attendance.
- Supervised audiovisual volunteers, managing multimedia content, equipment, and scheduling for church events.
Experiencia
Team Leader
Promoted to Team Leader after excelling as a Customer Service Representative. Led different teams for one year, overseeing their performance and ensuring adherence to key performance indicators (KPIs) and attendance targets., Developed and implemented action plans to address areas for improvement...
Customer Service Representative
Managed inbound calls for the roadside assistance service in the USA and Canada, representing multiple prestigious car brands., Provided timely and professional assistance to customers in need of roadside support, ensuring their satisfaction and safety., Demonstrated effective communication skills...
Scheduler
Ensure to process every request send in the timeline assigned, Provide telephone assistance for drivers or dispatchers regarding the appointments, Assign doors for loads, Schedule appointments for loads coming to the distribution centers, Data entry
Audiovisual Production Leader
Supervised a team of audiovisual volunteers providing guidance and support to ensure smooth operation and coordination of tasks. Generating the teamwork and providing feedback., Assigned responsibilities to team members, including sound engineering, video recording, lighting setup, and multimedia...
Principal School Assistant
Assisted the principal in managing her schedule, ensuring smooth operations of daily activities, Organized and maintained files in the principal’s office, enhancing accessibility and efficiency., Provided exceptional customer service both on-site and over the phone, addressing inquiries and...