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Natasha
Contacto
Competencias
Experiencia demostrada en Customer Support.
Experiencia demostrada en Email & Chat Support.
Experiencia demostrada en CRM Systems & Helpdesk Platforms.
Experiencia demostrada en Systems Ticket Management.
Experiencia demostrada en Customer Issue Resolution.
Educación
Idiomas
Resumen
Perfil profesional
Experiencia
Freelance Video Medical Interpreter
Provide accurate English-Spanish communication support in a fast-paced fully remote environment.. Communicate clearly and professionally with customers and professionals across a wide range of situations.. Handle sensitive information with discretion, accuracy, and professionalism.. Demonstrated patience, empathy, active listening, and professionalism when handling customer needs.. Follow established procedures and quality standards while working independently.. Maintained accuracy and attention to detail while managing multiple interactions.. Adapt quickly to different communication styles, workflows, and digital platforms.
Customer Service / Collections Representative
Managed high-volume customer interactions regarding accounts, payments, balances, and payment-related concerns.. Investigated customer and account information before providing accurate solutions.. Resolved customer issues while following company policies, procedures, and compliance requirements.. Handled complaints and frustrated customers professionally and empathetically.. Documented customer interactions and case information accurately in internal CRM systems.. Prioritized multiple customer cases while maintaining productivity, accuracy, and service quality.. Provided clear explanations and solutions based on customer circumstances and established policies.. Escalated complex or sensitive cases appropriately and maintained ownership of assigned issues.
Customer Service Representative
Assisted consumers with product questions, purchases, transactions, and general customer concerns.. Resolved customer issues while maintaining a friendly and professional service experience.. Managed multiple requests in a fast-paced customer-facing environment.. Maintained accuracy when handling transactions and customer information.