Natalie

CREATIVE OPERATIONS DIRECTOR

Directed operations across multiple high-volume retail and hospitality locations throughout California, New York, Japan, and South Korea.. Built operational infrastructure including budgets, SOPs, onboarding systems, training programs, vendor partnerships, and scalable operating procedures.. Managed P&L, forecasting, budgeting, and financial reporting while consistently meeting revenue and margin objectives.. Led and developed managers and frontline teams across multiple locations, creating accountability and operational consistency.. Managed strategic partnerships and cross-functional initiatives with premium brands to drive customer acquisition and revenue growth.

Partnered with business owners to optimize daily operations, improve profitability, and establish scalable systems for long-term growth.. Designed and implemented inventory management, labor optimization, and operational workflows that reduced costs and improved efficiency.. Developed comprehensive Standard Operating Procedures (SOPs), employee handbooks, onboarding materials, and training programs to ensure operational consistency.. Created strategic pricing models, menu development, and cost analyses to maximize profitability and support sustainable business growth.. Built and managed vendor relationships, negotiated purchasing processes, and established reliable supply chain partnerships.. Collaborated with ownership on business strategy, marketing initiatives, and operational improvements that strengthened overall business performance.

OPERATIONS MANAGER

Directed day-to-day business operations, overseeing HR processes, payroll, scheduling, budgeting, bookkeeping, and overall operational performance.. Led the successful launch of a new retail concept, managing build-out coordination, operational systems, and end-to-end project execution.. Increased annual sales by approximately 45% year over year for more than three consecutive years, generating half a million in revenue within the first year of operation.. Developed and standardized company operating procedures, training programs, and workflows to support long-term scalability and operational consistency.. Recruited, coached, and mentored baristas and assistant managers, improving employee retention by 50% while fostering a collaborative, high-performing team culture.. Planned and executed community partnerships, local marketing initiatives, and brand activations that increased customer engagement and strengthened brand awareness.. Managed the company’s social media strategy, creating marketing campaigns and digital content that increased audience engagement and supported business growth.. Produced lifestyle, product, and brand photography for social media, website, and promotional materials, ensuring consistent visual branding across all marketing channels.. Collaborated with creative partners, local businesses, and influencers to execute promotional campaigns that expanded market reach and customer acquisition.. Managed operational budgets, vendor relationships, inventory, and cost controls while maintaining exceptional customer experience and profitability.

Managed operations for a 15-property portfolio representing more than $20M in annual revenue.. Oversaw forecasting, budgeting, capital improvement projects, and financial reporting.. Led vendor negotiations and cost-control initiatives to improve operating performance.. Ensured regulatory compliance while managing large-scale operational activities across multiple sites.