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Nandani
Operations Executive
Contacto
Competencias
Demonstrated experience with Facility Oversight.
Demonstrated experience with SOP Implementation.
Demonstrated experience with Vendor & Tenant Relations.
Demonstrated experience with Team Supervision.
Demonstrated experience with Conflict Resolution.
Educación
Resumen
Operations Executive open to new opportunities
Experiencia
Operations Executive
Oversee day-to-day commercial and mall operations to ensure seamless execution, safety compliance, and premium service delivery.. Coordinate inter-departmental workflows between tenant relations, security management, maintenance, and administrative teams.. Implement operational Standard Operating Procedures (SOPs) for site maintenance, cleanliness standards, and overall facility management.. Address high-priority customer escalations and optimize tenant and guest experience touchpoints.
Assistant Floor Manager
Managed end-to-end floor operations, bridging back-end logistics with front-end customer experience teams.. Supervised floor staff, optimized staff scheduling during peak footfall hours, and maintained strict safety and service protocols.. Headed high-traffic customer experience zones (Smile Centre), personally handling complex customer queries and escalations to maintain high satisfaction rates.. Monitored stock flow and visual merchandising compliance across retail brand outlets.
Freelance Operations & Software Coordinator
Managed operational task tracking, user feedback coordination, and software deployment timelines for private client applications.