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Naisyn
Customer Service Specialist with 5+ years in client support and administration
Contacto
Competencias
Provided support and assistance to customers through various communication channels, ensuring satisfaction.
Performed clerical duties including calendar management, report creation, and document organization.
Effectively communicated with clients, team members, and management through calls, emails, and reports.
Prepared and trained new agents in customer service procedures to improve team performance.
Managed files, organized documentation, and maintained records for client and internal use.
Educacion
Idiomas
Resumen
Dedicated to delivering exceptional customer service with extensive experience in call centers and administrative roles. Skilled in training, communication, and multi-channel support.
Logros Clave
- Trained new customer care agents in Panama and Jamaica, enhancing team readiness.
- Managed multiple communication channels including calls, chats, SMS, and emails for varied clients.
- Handled customer inquiries and provided assistance across diverse roles, ensuring quality service delivery.
Experiencia
Customer Service Agent , Advance Care Agent, Coach, and Floor Support
I answer calls, chats, SMS, and emails providing the information requested by customers according to each case., I prepare new customer care agents from Panama and Jamaica as well as Panamanian advanced care agents with all the steps to follow to offer the best customer service to Crate&Barrel and CB2 clients., I respond to questions and provide assistance to customer care agents.
Telemarketing Agent
I answer ed calls, chats and emails to customers requesting membership cancellations and refunds.
Call Center Operator
I worked in customer service and credit card sales.
Administration Secretary
My job was to assist the general manager, keep his agenda, write, send and receive letters, make monthly reports for the insurance company of the collective life insurance of employees, keep track of fuel inventory, and manage petty cash.
Administration Secretary
My duties were to assist the general manager, keep his agenda, write, send and receive letters, manage petty cash, answer calls, organize meetings, and keep track of payments to employees.
Price Analyst
I did certificates stating that the declared products comply with national and international standard and regulations.
Bilingual Secretary
I wrote and sent letters with account statements to clients and keep organized each document in their files.