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Competencias
Demonstrated experience with Power BI.
Demonstrated experience with Microsoft Office Suite.
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Experiencia
Specialist Support of Customer Service
Provided cross-functional support across export operations, sales, and customer service., Assisted in the preparation and validation of export documentation, coordinated sample shipments for prospective clients, and contributed to various administrative processes., Created and submitted key export documents such as bills of lading (B/L), commercial invoices, certificates of analysis, DUCAs, and packing lists., Managed quotations, resolved customer claims, and assisted in issuing credit notes., Maintained clear communication with internal departments (logistics, quality, production) and external clients.
Customer Service
Assisted clients with health insurance inquiries, claims, and billing using Salesforce CRM., Provided guidance on policy management and ensured efficient post-sales support.
Contract Specialist
Drafted and managed sales contracts, reviewed documentation, and calculated post-sales commissions for the sales team, ensuring timely and accurate payments.