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Mpho
Hot Foods and Bakery Coordinator at Woolworths
Contacto
Competencias
Skilled in leading and motivating teams to achieve operational excellence and high performance.
Dedicated to delivering personalized service, resolving issues efficiently, and enhancing customer experience.
Experienced in streamlining processes to improve efficiency and support business objectives.
Capable of managing multiple tasks and ensuring seamless execution of projects across departments.
Educación
Idiomas
Resumen
Dedicated professional with over 8 years in retail food operations, specializing in team management, customer service, and process optimization. Proven ability to lead teams, improve workflows, and enhance customer satisfaction in fast-paced environments.
Logros Clave
- Led a team of over 8 employees to ensure daily operational standards and improve workflow efficiency.
- Streamlined communication between departments, enhancing project delivery and service quality.
- Provided exceptional customer service, managing feedback and resolving complaints swiftly to boost customer satisfaction.
- Managed and coordinated bakery operations, ensuring product quality and compliance with policies.
Experiencia
Hot Foods and Bakery Coordinator
Manage and coordinate a team of over 8 employees to maintain daily operational standards.. Ensure seamless communication and workflow between departments to support project and service delivery.. Develop and implement operational procedures in compliance with company policies and regulations.. Provide logistical and administrative support to team members, ensuring timely access to project resources.. Improve efficiency by introducing process enhancements and monitoring performance outcomes.. Collaborate with upper management to resolve conflicts, address staff concerns, and optimize service quality.
Hot Foods and Bakery Assistant
Provided exceptional customer service by assisting shoppers with product inquiries, locating items, and offering personalized recommendations.. Managed customer complaints and feedback, ensuring swift resolution to maintain satisfaction.. Supported sales floor operations, including stock replenishment and merchandising support.. Assisted in training new team members on company policies and customer engagement techniques.
Till Operator (Cashier)
Processed customer transactions accurately and efficiently while maintaining cash-handling integrity.. Delivered friendly and prompt service, enhancing the checkout experience.. Assisted with store opening/closing procedures, including till reconciliation.. Maintained a clean and organized checkout area to uphold store presentation standards.