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Monica
Customer Service
Contacto
Competencias
Extensive experience in delivering high-quality customer support across various industries and settings.
Proficient in designing and applying effective teaching methods for early childhood education.
Exceptional ability to communicate clearly and empathetically with diverse audiences, including children and adults.
Skilled in maintaining organized environments that promote productivity and professionalism.
Capable of working effectively within teams to achieve shared goals and resolve conflicts.
Educación
Idiomas
Resumen
Dedicated professional with extensive background in customer service, administrative support, and early childhood education. Skilled in communication, classroom management, and client relations, committed to fostering positive experiences and operational excellence.
Logros Clave
- Provided exceptional customer service at multiple organizations, enhancing client satisfaction and retention.
- Managed classroom environments effectively, fostering positive learning experiences for preschool students.
- Streamlined communication and administrative tasks at reception and back-office roles, improving operational efficiency.
- Developed and applied educational strategies that promoted engagement and learning in young children.
- Built strong relationships with parents and colleagues through empathetic communication and teamwork.
Experiencia
CUSTOMER SERVICE
CONCIERGE- CUSTOMER SERVICE
CUSTOMER SERVICE - BACK OFFICE
TEACHER ASSISTANT
PRESCHOOL TEACHER
PRESCHOOL TEACHER
RECEPTIONIST
RECEPCIONISTA
Atención en recepción y manejo de clientes. Gestión de llamadas, agendas y visitas. Mantenimiento de un ambiente profesional y organizado
ATENCIÓN AL CLIENTE – BACK OFFICE
Realización de llamadas a compañías de seguros en Estados Unidos para gestionar y dar seguimiento a pagos médicos.. Verificación del estado de cuentas y procesos de facturación para servicios de radiología.. Resolución de discrepancias en pagos y coordinación con aseguradoras.. Manejo de información confidencial con alto nivel de precisión.. Comunicación efectiva en inglés en entorno profesional.
DOCENTE DE PREESCOLAR
Atención directa a estudiantes y comunicación constante con padres de familia. Manejo de situaciones y resolución de conflictos con enfoque empático y profesional. Desarrollo de habilidades de servicio, paciencia y orientación al cliente. Trabajo en equipo con personal académico y administrativo