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Yasmina

Customer Service & Business Development Specialist with diverse experience

Contacto

Guatemala City, Guatemala, Guatemala
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Competencias

Customer ServiceIntermediate

Provided client support and resolved issues as a Customer Service Agent at Alorica.

Business Development & Project ManagementIntermediate

Supported business growth and managed projects while assisting with NetSuite implementations and organizational initiatives.

Digital Marketing & Graphic DesignIntermediate

Applied skills in Canva, Adobe Illustrator, and Google Office to create marketing materials and visuals.

Research & Data AnalysisIntermediate

Conducted research and analysis to inform organizational strategies at University of the People and other roles.

Fundraising & Donor RelationsIntermediate

Managed donor communications and fundraising efforts as Vice Chair at The Pact.

Educación

BACHELOR OF HEALTH SCIENCE
UNIVERSITY OF THE PEOPLE
Completed CURRENTLY

Idiomas

ENGLISH
GERMAN
FRENCH
SPANISH

Resumen

Experienced in customer service, digital marketing, and organizational operations with a focus on delivering results and supporting organizational growth.

Logros Clave

  • Led regional NetSuite implementation projects across multiple companies, enhancing operational workflows.
  • Managed donor relations and spearheaded project management initiatives at The Pact, contributing to organizational success.
  • Generated leads and expanded client base as Lead Agent at Prime Solutions, demonstrating sales and outreach proficiency.

Experiencia

CUSTOMER SERVICE AGENT

ALORICA
JUNE 2021 - MAY 2022

FUNCTIONS : T-MOBILE AGENT

NETSUITE FUNCTIONAL CONSULTANT

JAM CONSULTING SERVICES
NOVEMBER 2019 - SEPTEMBER 30TH 2021

FUNCTIONS : REGIONAL IMPLEMENTATION OF THE NETSUITE TOOL IN VARIOUS COMPANIES, BUSINESS DEVELOPMENT ASSISTANCE

COMMUNITY MANAGER

UNIVERSITY OF THE PEOPLE
NOVEMBER 2020 - CURRENTLY

FUNCTIONS: STUDENT

VICE CHAIR

THE PACT
NOV. 2023 - PRESENT

FUNCTIONS : DRIVING OPERATIONAL EXCELLENCE, FINANCIAL OVERSIGHT, AND DONOR RELATIONS, SPEARHEADING PROJECT MANAGEMENT AND MISSION ADVOCACY FOR ORGANIZATIONAL SUCCESS

LEAD AGENT

PRIME SOLUTIONS
MARCH 2019 - NOVEMBER 2019

FUNCTIONS : LEAD GENERATOR

SALES AGENT

ALORICA
MARCH 2018 - DECEMBER 2018

FUNCTIONS : TIME WARNER CABLE OR SPECTRUM SALES AGENT.

Habilidades

Customer ServiceBusiness Development & Project ManagementDigital Marketing & Graphic DesignResearch & Data AnalysisFundraising & Donor Relations
Publicado en CazVid - 3 jul 2025
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