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Moises
Technical Support Advocate with 4+ years in customer service and troubleshooting
Contacto
Competencias
Expertise in resolving complex customer issues efficiently, ensuring timely solutions.
Consistently maintained high satisfaction ratings through tailored support and effective communication.
Proficient in diagnosing and resolving issues within CRM platforms and other software tools.
Experience in onboarding, coaching, and guiding new hires to improve team performance.
Knowledge of diverse policies including insurance, auto, and commercial lines, and their application.
Educacion
Resumen
Dedicated customer service professional experienced in technical support, onboarding, and policy assistance across diverse industries. Skilled in resolving complex issues, training teams, and maintaining high satisfaction standards.
Logros Clave
- Handled multiple customer inquiries simultaneously, providing technical guidance on a CRM app.
- Provided support for diverse insurance policies, maintaining high customer satisfaction ratings.
- Led onboarding, training, and performance tracking for new customer service team members at Allstate.
Experiencia
Technical Support Advocate
Handled multiple customer inquiries simultaneously, providing technical guidance on a real state CRM app, Assisted users in troubleshooting issues, understanding workflows, and optimizing platform usage for improved customer engagement, Analyzed customer-reported problems, identified root causes,...
Customer Service Specialist
Provide support with different type of policies to customers for the second largest insurance company on the US such as Home, Auto, Renters, Commercial and Business lines while maintaining a good customer satisfaction rating by developing and implementing solutions based on clientele needs.
Customer Service Advisor/Team Lead
Deliver training and guidance to new hires, Track their performance based on metrics during the onboarding period, Evaluate their aptitudes and identify areas of opportunity, Offer better approaches as a Customer Service representative, Provide floor support to new and experienced hires, Take...
Customer Service Agent
Follow up on customers orders, provide hard outcomes of investigations, organize shipping logistics, escalation ticket creation, floor support and provide quality assistance to a premium segment of customers, Handle commercial inquiries from customers as this company is dedicated to buying,...