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Mohammad
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Competencias
Demonstrated experience with Fraud Detection & Transaction Monitoring.
Demonstrated experience with KYC Verification.
Demonstrated experience with Problem Solving.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Process Improvement.
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Resumen
Professional profile
Experiencia
Fraud & Risk Analyst
Monitored high-volume financial transactions to identify suspicious patterns and potential fraud risks.. Conducted in-depth investigations on flagged accounts using internal dashboards and risk-scoring tools.. Analyzed seller behavior, transactional anomalies, and fraud indicators.. Escalated suspicious cases in line with AML and compliance frameworks.. Coordinate with team members to close review points and improve control processes.. Assisted in preparing documentation for regulatory reporting and suspicious activity cases.
VCS Associate – Customer Risk & Support Operations
Provided customer support through the International Voice Process, handling inbound and outbound calls from global customers.. Supported customers in resolving payment, account, and transaction-related issues including Amazon Pay UPI, Pay Later, and card services.. Identified suspicious account behaviors and escalated high-risk cases to internal fraud teams.. Used internal knowledge systems and investigation tools to assess account integrity.. Gathered intelligence to prevent operational and fraud-related risks.. Handled sensitive customer information in compliance with data protection policies.. Maintained high customer satisfaction by delivering timely solutions and follow-ups.
Assistant Manager – Travel Operations
Managed high-value transactions including flights, hotels, and travel insurance.. Verified payments, processed refunds, and handled dispute resolution.. Ensured compliance with booking and financial processing procedures.. Maintained accurate customer transaction records.
Assistant Manager – Travel Operations
Managed high-value transactions including flights, hotels, and travel insurance.. Verified payments, processed refunds, and handled dispute resolution.. Ensured compliance with booking and financial processing procedures.. Maintained accurate customer transaction records.