Este es mi perfilContactar via CazVidEste perfil está escrito en inglés
Mohamed
Inbound Call Center Agent with multilingual communication skills
Video resume
Inbound call center agent
To receive incoming calls, replying to live chats and guiding customers to solve their issues and recommending to the organisation the best way to handle customer service
Contacto
Nairobi, Nairobi Area, Kenya
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Provided support to customers through inbound calls and live chats, addressing inquiries and troubleshooting issues
Multilingual CommunicationIntermediate
Utilized fluency in English, Kiswailian, and Somali to assist a diverse customer base effectively
Call HandlingIntermediate
Managed call flow, responded to customer needs, and guided interactions to resolution
Multitasking in Customer SupportIntermediate
Handled live chat and phone inquiries simultaneously while maintaining service quality
Resumen
A dedicated inbound call center agent proficient in English, Kiswailian, and Somali, experienced in managing customer interactions through calls and live chats, with academic background in mathematics and computer science.
Logros Clave
- Handled incoming calls and live chats, providing customer support and issue resolution
- Demonstrated language proficiency in English, Kiswailian, and Somali to effectively communicate with diverse customers
- Expressed eagerness to contribute to organizational goals while studying mathematics and computer science
Habilidades
Customer ServiceMultilingual CommunicationCall HandlingMultitasking in Customer Support
Publicado en CazVid - 17 may 2026