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Mindy
Customer Service & Support Specialist with diverse frontline experience
Contacto
Competencias
Utilized to effectively assist customers, coordinate teams, and facilitate service delivery.
Adapted to diverse roles in customer service, technical support, logistics, and hospitality environments.
Collaborated with team members to ensure high-quality service in fast-paced settings.
Prioritized tasks across multiple roles to meet customer and operational needs efficiently.
Worked with diverse teams to coordinate services and enhance customer experiences.
Educacion
Idiomas
Resumen
Experienced in handling customer inquiries, technical troubleshooting, and logistics coordination across various industries with a focus on delivering quality support and service.
Logros Clave
- Handled customer inquiries across multiple industries including airlines, hospitality, telecommunications, and logistics.
- Resolved technical issues related to internet connectivity and hardware, demonstrating technical troubleshooting skills.
- Coordinated logistics and deliveries for a warehouse and delivery team, ensuring timely execution of services.
Experiencia
Customer Service Representative
Take inbound calls from customers who were seeking for support to change itinerary, book flights and get quotes.
Customer Service Agent
Take inbound calls to help customers to find hotel stayings, book them, change dates and also provide general information about the services of the company.
Technical Support Agent
Recevive calls from customers who were asking for help to troubleshoot their internet connectivity, resolve hardware and software issues also related with their equipment.
Collector
Collect and negotiate Medical equipment and bills provided from Insurance companies to come to an agreement to settle down the patient and close the case, with or without having to go to court.
Dispatcher
Coordinate and communicate with my delivery team vital information as orders, service requests also facilitate the deployment of appropriate assets and the accomplishment of the deliveries and pick ups previously scheduled., Set up appointments and instruct the drivers to better find the right locations for deliveries, also interact with the customers in regards their appointments and quality of service provided and equipments.
Assistant Waiter
Assist the waiter and ensure a good experience for customers dining services., Setting tables, clearing dishes, refilling drinks also provided a good customer service to passengers on board a cruise ship.