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Mike
Interpreter with 6+ years in healthcare, legal, and business contexts
Video resume
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Competencias
Provided accurate interpretation between English, French, and Haitian Creole across medical, legal, and business sectors.
Handled customer inquiries, technical support, and conflict resolution for major retail and healthcare clients.
Scheduled and managed appointments via CRM tools for IT and janitorial service providers, supporting lead pipeline development.
Made over 100 calls daily in outbound prospecting roles, demonstrating resilience and communication skills.
Proficient in Microsoft Office, Google Workspace, Zoom, Teams, Slack, Dialers, and CRM systems to support various functions.
Educacion
Idiomas
Resumen
Experienced in medical, legal, and business interpretation with a strong background in customer service, appointment setting, and high-volume outbound prospecting. Skilled in multiple languages including Haitian Creole, French, and English, with proven ability to manage large call volumes and...
Logros Clave
- Provided real-time remote interpretation services for high-volume clients in medical, legal, and business settings.
- Delivered high-quality multilingual support, including Haitian Creole and French, for healthcare, immigration, and government services.
- Managed and scheduled B2B appointments for IT and janitorial services, ensuring efficient pipeline flow and client engagement.
Experiencia
French medical Interpreter
Haitian Creole Interpreter
Provided accurate and culturally appropriate interpretation between English and Haitian Creole in medical, legal, and business contexts., Maintained professional ethics and confidentiality according to industry standards., Managed real-time remote interpretation services for high-volume client...
Haitian Creole & French Interpreter
Delivered high-quality French and Haitian Creole interpretation for healthcare, immigration, and government services., Assisted in multilingual support initiatives for U.S.-based institutions.
Appointment Setter (IT Services)
Scheduled B2B appointments for an IT service provider offering cybersecurity, cloud solutions, HAAS, and managed services and more..., Used outbound calling and CRM tools to manage prospecting and scheduling., Played a key role in lead qualification and pipeline generation.
Appointment Setter (Janitorial Services)
Contacted potential clients for a Houston-based commercial cleaning service., Arranged site visits and consultation appointments for sales representatives., Maintained call logs and client information accurately in CRM systems.
Sales Representative & Debt Consolidation Agent
Sold internet, cable, and mobile packages for Xfinity Comcast., Later transitioned to a debt consolidation campaign, guiding customers through options for financial relief.
Customer Service Representative – For Samsung (Large Appliances & Electronics)
Handled exchange and refund processes for Samsung products., Resolved customer issues with professionalism and empathy., Provided support for billing inquiries and warranty claims.
Customer Service Representative
Delivered front-line support via chat and phone for these top U.S. retail brands., Assisted customers with orders, product inquiries, returns, and technical issues.
Customer Support Agent – Cologuard Test
Managed sensitive client communications regarding colon cancer screening kits., Provided HIPAA-compliant support and education to patients and healthcare providers.
Live Chat & Typing Agent
Delivered written support for fashion and e-commerce websites., Managed large volumes of concurrent chats while maintaining a personalized experience.