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Miguel
Senior Specialist Accounts Receivable
Contacto
Competencias
Delivered excellent customer support across multiple channels, ensuring satisfaction and adherence to quality standards.
Handled accounts receivable operations at Dell, processing requests, following policies, and maintaining CSAT levels.
Performed troubleshooting and warranty processing for LG devices, ensuring timely resolution and customer follow-up.
Conducted sales and monitored agent performance at SITEL, providing feedback and reporting management metrics.
Supervised customer service agents, providing coaching, feedback, and ensuring compliance with quality standards.
Educación
Idiomas
Resumen
Customer service professional with over 8 years of diverse experience in accounts receivable, technical support, and team supervision. Skilled in troubleshooting, KPI management, and client relations across tech and retail sectors.
Logros Clave
- Managed accounts receivable process at Dell, ensuring accurate follow-ups and policy adherence.
- Supervised customer service team at SITEL, coaching staff and maintaining KPIs and quality standards.
- Provided technical support and warranty assistance for LG home entertainment devices, enhancing customer satisfaction.
Experiencia
Senior Specialist Accounts Receivable
Providing Excellent and prompt response to internal Customers’ requests., Processing thru appropriate channels Corporate Card requests., Process correct follow up on all cases assigned., Ensuring policies and procedures were followed on all requests., Keeping CSAT levels accordingly.
Customer Service Supervisor
Providing coaching and Feedback on monitored calls., Striving to meeting all metrics required to get CSRs bonus assessed., Providing accurate information on questions generated by CSRs, Ensuring all CSRs Comply with Quality standards for customer satisfaction., Keeping KPI information up to date.
Customer Service and Tech-support assistance
Providing excellent customer service to Home Entertainment device., Meeting all metrics required to get monthly bonus, Performing Trouble shooting to all devices that have technical issues, Complying with system requirements for getting repairs under warranty scheduled., Following up on cases...
Sales Rep, and QA
Selling for a Retail Utility Provider, giving the best offer possible, also providing an excellent customer service., Conversion rate no less than 35%, Meeting standard metrics related to campaign., Recorded calls/ live calls / Side-by-side calls, Monitoring per agent from two teams of agents;...