Experienced in customer relations, technical support, and team leadership within call center environments, dedicated to improving customer satisfaction and team performance.
Provided comprehensive support to customers, effectively handling inquiries, complaints, and returns.
Identified and resolved hardware and software issues for streaming service users.
Led training sessions for new hires and managed team performance metrics.
Tracked and analyzed employee and team performance based on key indicators to improve service quality.
INSPIRE RELIA NICARAGUA
Provide information about products and services, taking orders, responding to customer complaints, processing returns, and performing other activities.
DISNEY AND HULU STREAMING SERVICE
Identify, investigate, and resolve user’s problems with computer software and hardware.
Ibex Nicaragua
Training of the new customer services employees on the products and the system used; in addition, being in charge of job promotions and supporting employees to improve their performance., Monitoring and driving individual and team performance, usually against a set of key performance indicators., Managing a team of Call Centre Agents and preparing report for the line manager of performance against a set of key performance indicators.
Degree
High School
Computer Operator
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Displayed strong interpersonal skills facilitating effective teamwork and client interactions.
