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Michael
Customer Service & Care Coordinator with 4+ years in legal and healthcare sectors
Contacto
Competencias
Effectively managed client inquiries and collected case details across legal, healthcare, and retail sectors.
Accurately entered and maintained client data within CRMs, supporting case and patient management processes.
Provided professional support in customer service roles, resolving inquiries and guiding clients through processes.
Collaborated with healthcare professionals to organize patient care, appointments, and treatment plans.
Utilized Word, Excel, PowerPoint, and Adobe Photoshop for documentation, reporting, and presentations.
Educacion
Resumen
Dedicated professional with over 4 years of experience managing client communications, case data, and healthcare coordination. Skilled in multitasking, detailed recordkeeping, and providing excellent support across diverse environments.
Logros Clave
- Served as the primary contact at Rob Levine Law, managing client intake and data entry for legal cases.
- Coordinated multidisciplinary patient care and maintained comprehensive records at Gaspys Home Health Care.
- Assisted customers with lease-to-own inquiries, providing clear explanations of product terms and payment options.
Experiencia
Intake specialist
Initial Client Contact: Serve as the first point of contact for potential clients via phone, email, or online inquiries., Gathering Client Information: Collect basic details about the client’s legal issue, including personal information, relevant documents, and case summaries., Data Entry and Case...
Care Coordinator
Coordinate patient care and treatment plans with physical therapists and other healthcare professionals, Schedule patient appointments and follow-ups, Communicate with insurance providers to verify coverage and process claims, Maintain accurate patient records and documentation, Educate patients on...
Customer Service, Data Entry and Processing
Customer Service Representative
Assist customers with inquiries about lease-to-own products explaining lease terms, payment options, and accurate information in a clear and professional manner