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Michael
Customer Service & Administrative Professional with 20+ Years of Experience
Contacto
Competencias
Exceptional ability to address client needs, ensuring satisfaction and fostering long-term relationships.
Proficient in eloquent speaking and professional correspondence, facilitating effective client and team interactions.
Skilled in managing schedules, documentation, and client communication to support operational efficiency.
Proficient in Microsoft Office Suite (Excel, Word, Outlook) for daily administrative and reporting tasks.
Educacion
Resumen
Dedicated professional with extensive experience in customer service, client relations, and administrative support. Proven ability to enhance client satisfaction, manage complex dispatch operations, and maintain high-quality standards in fast-paced environments.
Logros Clave
- Built strong client relationships through effective communication and quality standards at JC & Pos Contact Center.
- Recognized for delivering excellent customer service and sales at Vixicom, increasing customer satisfaction.
- Efficiently managed emergency dispatch and scheduling at MTR SRL, ensuring quick response times.
Experiencia
Administrative Rep
Worked closely with the owner of the company as a liaison between him and client., Used strong and eloquent speaking skills when dealing with the client., Followed quality standards to minimize errors and maximize customer satisfaction., Displayed excellent customer service and communication skills via telephone., Typed verbatim what the respondent said and saved it into the database., Helped to solicit our company to potential partners via phone calls, emails, or in person.
Customer Service/Sales rep
Provided excellent service and attention to customers, face-to-face or by phone., Recognized by management for providing excellent customer service and sales., Provided every customer with professional and polite service in person or phone., Under minimum supervision, established and organized daily sales., Processed merchandise returns, exchanges, refund payments, and trades., Applied problem-solving and interpersonal skills to resolve conflicts.
Customer service/Medical Dispatcher
Typed, faxed, filed, photocopied, and answered phones., Responded and dispatched emergency situations quickly and safely., Dispatched calls to physicians, RN’s, and nurse practitioners., Scheduled appointments for the doctor’s office, pharmacy, or clinic., Helped insurance members look up plan benefits and verify coverage.