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Mercy
Cyber attendant
Contacto
Competencias
Skilled in managing client interactions, handling inquiries, and ensuring a positive customer experience.
Proficient in basic hardware/software installation, troubleshooting, and network maintenance.
Experienced in Windows, Linux, Microsoft Office Suite, and basic networking principles.
Effective in managing correspondence, answering calls, and maintaining organized communication channels.
Educación
Resumen
Motivated ICT graduate with hands-on experience in client support, hardware and software maintenance, and front desk management. Adept at facilitating online services and ensuring efficient operations.
Logros Clave
- Provided client support and facilitated online services including KRA, HELP, and SHA registration at Kwa Alex.
- Gained hands-on experience in hardware/software installation, networking, and digital device maintenance during internship.
- Managed front desk operations, ensuring organized reception and efficient communication at Civil Registration Office.
Experiencia
Cyber attendant
Attending to clients. Online services. Online services e.g KRA, HELP, SHA REGISTRATION. Delivery of parcel
Intern
Data entry. Receiving and distributing parcel and deliveries. Maintenance of digital devices. Installation of hardware and software. Networking. Internet and navigation. Sending and responding to emails. Data management and analysis
Help desk
Manage the front desk and a clean, organized reception area.. Answer, screen and direct incoming calls promptly and professionally. Receive and distribute mails, parcel and deliveries. Manage meeting rooms, booking and ensure they are well prepared for use. Assist with onboarding new employees and setting up work station. Handle documents filling, achieving and retrieval efficiently.