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Melvin
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Competencias
Demonstrated experience with MS Office.
Demonstrated experience with Customer support.
Demonstrated experience with Troubleshooting.
Educacion
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Resumen
Professional profile
Experiencia
Collection Expert
Monitor accounts to identify outstanding debts. Find and contact clients to ask about their overdue payments. Process payments and refunds. Resolve billing and customer credit issues. Update account status records and collection efforts. Report on collection activity and accounts receivable status. Well versed in using Collection tools (such as CRM, RDS, ASSIST EDGE, CHATR, VMWARE, EXPRESSPAY, AL2, CORAL, ETRACKS , AVAYA ONE-X)
Project Developer
Ensure Excellent Customer service to Wells Fargo Bank. Listen to customer concern, problem and some inquiry regarding on their accounts.. First line of support to their password, account and devices.. Strictly keep confidentiality of their accounts, profile and personal information. Place an order for customer (software program and hardware devices) and some non-technical needs.. Always work on holidays / special events with superb customer service. Follow up on customer needs and request.. Always track down request to ensure that the customer receive their blackberry / Iphone / Panini / Addmaster / Verifon / CDR / Phone Package / Laptop / Myed (Remote Device) / Computer Package / and some miscellaneous devices.. Give temporary password for customer to log in to their computer for them to create a permanent password for their own account only. Give Instruction on how to log in to Pointsec (a Centralized Security Software). Trouble shoot computer thru phone using remote access to fix/reconfigure customer’s pc.. Give a problem ticket number to customer if their computer / software is not working properly and send it to the second line of support for Break Fix function.. Always Greet customer with a smile. Working in Night Shifts. Call Center Environment. Outlook Support / Microsoft Office 2007 and Microsoft Office 2010. Troubleshoot MYED user / working at home employee. Chat and Email support. Iphone and Blackberry support
Admin Assistant
Perform Enterprise and CSME Activation Report such as Corp Prepaid and Capped accounts.. Monitor & updates deliveries for ES and CSME accounts via Tracksheet & ICS. Updates Management & Accounts Information System. Updates pending for initial loading in Order Summary Form & Tracksheet (ES & CSME). Insnote tagging for deliveries of new & additional orders. Handles sim replacement & module sims. Facilitate suspension and deactivation/enrollment in webtool. Perform sim activation. Extraction & checking (Internal Report at AMAXCE, Mobtels, Monthly Loading). Extract sim serial and enroll to Checkers. Activate Duo/SuperDuo, Blackberry (BIS/BES). Provide tack-ons such as Unli Call, Unli Text, & Etc.. Perform CSIM (Change Sim), Change Plan, Provisioning/De-provisioning of VPN (Bus. Loop). Enroll mobtels in bloop (VPN). Support VAS Activation. Convert scanned files to excels files. Scanned documents for filing. Activate Black Berry Phone line. Perform other task as may be assigned by Superior
Store Clerk
Assist customers with their purchases by sending them up to their vehicle. Do gift wrapping and packing of customer’s purchases. Act as sales assistants whenever there is a need. Safekeep customer’s purchases while they do shopping with a corresponding Rustan identity card for claim and leaving of their items. Immediately attend to customers complain or requests. Help promote store’s motto of 'Service first, selling second'. Assist customers in their choices of footwear and men’s apparel (Guess, Giordano, Kickers, Nike, etc). Do a daily inventory check on the stocks and replenish them
Business Processing Associate
Prepare official documents such as mortgage statements, deed of trust of JP MORGAN CHASE BANK. Attend to calls and provide quality customer service to customers over the phone. Serve clients in the south central and south eastern regions of USA. Work effectively with a variety of situations, individuals and groups.. Provide customer feedback for continuous improvement.. Demonstrate effective verbal communication skills when interacting at all levels, i.e. with customers, peers and managers.. Listen, probe and question in order to clarify and understand customer needs.. Analyze and review documents of our clients. Review and edit billing transactions. Any other duties assigned by supervisor