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Melissa
Client Services & Administrative Specialist with 5+ years in Healthcare & Customer Support
Contacto
Competencias
Exceptional ability to manage client inquiries, resolve issues efficiently, and maintain high customer satisfaction.
Proficient in scheduling, billing, and record management using software like Jane and Moneris.
Experienced in troubleshooting healthcare software and managing electronic medical records accurately.
Skilled in delivering clear, professional communication in diverse settings, including remote tutoring and client support.
Resumen
Dedicated professional with over 5 years in healthcare support, customer service, and education, adept at managing client relations, technical support, and administrative tasks efficiently.
Logros Clave
- Provided technical support to healthcare professionals, ensuring high accuracy and confidentiality in EMR management.
- Developed customized English lessons, enhancing student engagement and language proficiency.
- Streamlined appointment scheduling and billing processes, improving operational efficiency at UBC Clinic.
- Managed pharmaceutical inventory and customer service, contributing to improved store operations at Little Mountain Pharmacy.
- Handled cash balancing and documentation, ensuring financial accuracy at The Cash Store.
Experiencia
English Tutor (Remote)
Deliver engaging one-on-one English lessons tailored to students’ proficiency levels and learning goals. Develop customized lesson plans focusing on grammar, vocabulary, pronunciation, and conversational skills
Client Services Analyst
Delivered technical support for healthcare professionals using Accuro EMR, managing a high volume of daily email inquiries with accuracy and professionalism. Managed confidential client information and maintained accurate case records in Salesforce. Onboarded, reactivated, and suspended user accounts while meeting quality and service standards. Managed over 100 inbound and outbound calls daily, assisting the public and clients with account inquiries, password resets, user access, and accurate call routing. Resolved cases in Salesforce while maintaining over 90% call quality scores
Clinic Receptionist (Staff Support)
Maintaining payment records, and processing payments using Moneris. Admitting patients and scheduling appointments using Jane Software. Answering phone and email inquiries regarding patient billing and insurance plans. Direct Billing insurers for patient procedures (MSP and Pacific Blue Cross). Reconciling financial statements for submission to the Ministry. Balancing, counting and receiving cash along with use of POS machine
Pharmacy Assistant (Part-Time)
Stocking and ordering of pharmaceutical inventory. Managing the store-front displays and light housekeeping. Conducting customer service calls to remind patients of follow-ups. Answering phone and email inquiries regarding patient billing and insurance plans. Counting billing, and labelling prescriptions. Balancing reconciling end of day reports, use of POS machine for transactions
Financial Customer Service Representative
Filing and entering loan documentation into an organized data system. Counting and balancing midday and closing store cash deposits into computer. Balancing cash midday/end of day, reporting End of Day transactions using Microsoft Excel. Abiding with store policies and protection of client information; conducting data entry of confidential content