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Melisa
Customer Service & Sales Specialist with diverse client engagement skills
Contacto
Competencias
Handled customer inquiries, resolved issues, and provided support across various roles.
Conducted sales activities including client engagement, follow-up, and process management.
Effectively communicated with clients and guests, resolving conflicts and ensuring satisfaction.
Managed booking systems and sales processes, ensuring smooth operations for hospitality and service delivery.
Collaborated with teams and adapted to multiple service environments to meet organizational goals.
Educación
Idiomas
Resumen
Experienced in customer engagement, sales, and conflict resolution across diverse industries including hospitality, telecommunications, and customer support.
Logros Clave
- Managed customer inquiries and upselling at multiple organizations, enhancing customer experience
- Led sales campaigns including prospecting and follow-up, ensuring closing of deals and customer retention
- Supported host and guest interactions at Airbnb, improving conflict resolution and booking efficiency
Experiencia
CUSTOMER SERVICE REPRESENTATIVE
Complete sales and provide customer service, Event Coordination, System Management, Problem Solving
CUSTOMER SERVICE REPRESENTATIVE
SALES REPRESENTATIVE
Sales and prospecting, Customer engagement, Follow-up and relationship management, Sales process management, Marketing support
SALES REPRESENTATIVE
Sale home internet, home phone, security system and mobile lines, Provide customer service, Lead generation, Follow-up to close sales and guarantee customers concerns are resolved
SALES AND CUSTOMER SERVICE REPRESENTATIVE
Assisted taking orders from customers, Offer upsells and resolve customer’s inquires to guarantee an excellent service and customer experience.
Guest assistance, Host support, Booking management, Conflict resolution, Quality assurance