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Mauricio
Dispatcher & Operations Supervisor with 10+ years of logistics and team management
Contacto
Competencias
Performed dispatch, trace, and delivery management for freight and transportation services.
Supervised operational teams, monitored performance, and managed human resources.
Responded promptly to customer inquiries, provided updates, and resolved issues related to transportation and logistics.
Generated reports on productivity, KPIs, and operational metrics for various accounts.
Directed project planning, execution, and monitoring activities across different projects and teams.
Educacion
Idiomas
Resumen
Logistics professional with over 10 years of experience in dispatch, team management, and operational supervision across transportation and logistics firms. Skilled in coordinating large teams, managing client relations, and optimizing operational workflows.
Logros Clave
- Managed dispatch and trace of 60-80 loads daily at GP TRANSCO
- Supervised operations/control of 10-18 accounts, ensuring compliance and performance
- Led a team of 19-60 staff, maintaining operational efficiency and response to client needs
Experiencia
Dispatcher Customer service after hours
Data entry., Document actions by completing reports, logs and records., Effectively prioritize situations and make decisions based on the information received., Providing driver updates to the customers and brokers., Assisting drivers with directions, breakdowns, load information., Dispatch and...
Dispatcher
Respond promptly to customer inquiries via phone, email, or chat regarding shipping, receiving, and logistics operations related with limousine services., Assist customers with order tracking, dispatching requests, and any issues related to their transportation.
Operations Supervisor Shift Manager
Responsible for the operation control and management of between 10 to 18 accounts which are SURGE TRANSPORTATION, GILTNER, STEAMBOAT, CXL, GREAT LAKES, VERITAS, FREIGHT SOURCE, MAGNA, SHIPNOVA, SIMPLE LOGISTICS, WHITE HORSE, UCW, TRUXIO ETC., The main functions are related to the operation control...
Team Leader Hollyday’s Replacement
Responsible for the maintenance of the operation, responding to requests from the direct client and critical areas such as Quality, Work force and human resources, with staff in charge between 19 and 60 people.
Project Director
Responsible for the planning, execution and monitoring of the actions that make up a business process., In charge of making all the decisions aimed at achieving the objectives set for each of its phases, as a Project Director I like to be involved in all the variants of the projects, personnel...
Administrative Director
Monitor and coordinate the administration of human, financial and material resources are executed in accordance with the applicable regulations, in order to make the use of resources more efficient.
Operations Supervisor Norton Life lock
Responsible of the operation, responding to requests from the head manager, direct client and critical areas such as Quality, Work force and human resources, with staff in charge between 19 and 100 people.
Credit Department Lead
Responsible for the processes of application, evaluation and approval of the credit lines of individuals and companies according to the credit policies established by the company and according to legal regulations, as well as generation of reports, generation of KPIs, evaluation and Monitoring a...